Q: What is the difference between Alex and Emmy™ and other nursing covers?
A: Alex and Emmy is the industry's only multi-use nursing cover that is UV protected and treated to protect the product from fungal growth and bacterial odors. Our covers are PATENT PENDING and made from a proprietary fabric, that includes a blend of copper and cotton, making our covers luxuriously soft and breathable. Now you can feel comfortable using a cover for all of the intended multi-purposes without having to wash it after each use. Alex and Emmy covers also provide you with 360 degree coverage.
Q: What can my cover be used for?
A: Alex and Emmy covers are very versatile. They can be used as nursing covers, car seat covers, highchair covers, and shopping cart covers. Warning: Always remove cover from child's car seat before placing it into a vehicle. Do not leave on child's car seat while unattended. Keep away from fire or any other heat source.
Q: What makes Alex and Emmy covers UV-Protected and treated to protect the product from fungal growth and bacterial odors?
A: Alex and Emmy covers are made using copper technology. Alex and Emmy created a fabric that is UV-protected and has antimicrobial properties built-in to protect the product. No chemicals are sprayed on the covers.
Q: What Ultraviolet Protection Factor (UPF) are the covers?
A: Alex and Emmy covers are UPF 40+
Q: Is copper technology safe for babies?
A: Yes, copper is 100% safe for use with babies when used as directed. All of our covers are tested prior to being available for purchase. The power of copper is an essential nutrient in the human body.
Q: Will the copper wash out of my cover making it no longer UV protected or treated to protect the product from fungal growth and bacterial odors?
A: No, copper is embedded into the fabric and can not disappear by washing, or using over time, i.e. the fiber will keep permanently with the copper qualities.
Q: How do I wash my cover?
A: Machine wash cold, gentle cycle, tumble dry low or lay flat to dry. Do not bleach.
Q: Are multiple sizes available for different car seats?
A: Alex and Emmy covers are one size fits most.
Q: What are your return policies?
A: Due to hygienic reasons, we have an ALL SALES FINAL policy, except in cases of manufacturing defects, which a replacement will be granted within 30 days of purchase.
If you need to schedule a replacement due to manufacturing damage/defect, please email our team at email@example.com. Your email must include photos of the defect.
If you would like to cancel your order, it must be done within 4 hours of placing your order.
Q: Do you include insurance on each shipment?
A: Alex & Emmy uses USPS to ship our products. USPS doesn't provide insurance on first class packages, but all priority shipping methods are insured through USPS.
Q: Can I track my order?
A: Yes, a tracking number will be emailed to you when your order is processed.
Q: Is Alex and Emmy involved with any charity?
A: At Alex and Emmy our mission is to give back. Charities that focus on women and children will be selected to donate profits from a limited edition cover. If you know of a charity that you would like to see us donate too, please email us at: firstname.lastname@example.org.
Q: I have another question that I don't see on your F.A.Q. page.
A: Please feel free to email us at email@example.com with any of your questions. We are happy to hear from you!