All sales are final for Alex & Emmy products. We have instituted this policy for safety and hygiene reasons. Our products are manufactured in a clean environment in order to ensure that you are receiving the highest quality available. It is our promise to you that the product you receive meets the highest standards, and has never been used or returned to us.
Any Alex & Emmy product that has arrived in damaged or defective condition may be returned within 30 days of receiving your order. We are happy to provide a full refund for your damaged or defective item, or offer you an exchange for an identical item. If you need to schedule a replacement due to manufacturing damage or defect, please email our team at firstname.lastname@example.org. In order to initiate this process with you, photos of the defect must be included in your email.
Please note the following:
- We love putting items on sale for you, but we cannot accept returns for on sale items.
- Any replacement items must match the item you originally ordered; we cannot change to a different pattern.
- If you wish to cancel your order, please request cancellation within four hours of placing your order -- we work quickly to fulfill your order!
- Alex & Emmy is not responsible for lost or stolen items.